What tops the list of hotel maintenance tasks with the biggest impact on a well-run property?
Hint: It’s top-of-mind for your guests as well.
The answer? HVAC system maintenance.
Here’s why it pays (literally!) to make sure every HVAC unit is in peak working order for your spring/summer crush:
HVACs that are noisy or operate poorly constitute the #1 guest complaint.
That means HVAC units kept in tip-top shape translate into higher guest satisfaction and intent to return.
While you’re busy booking those return guests, you’ll also make smarter use of your budget. Regular HVAC maintenance saves repair costs. Use hotel ServicePro® to automate maintenance schedules, reminders, and track completed tasks on every HVAC unit. Then take the results to the bank:
- Longer useful asset life – Regular cleaning reduces buildup of debris and corrosion.
- Lower energy use.
- Fewer emergency calls – Unplanned maintenance costs–especially emergency labor charges–are often more expensive than planned work.
- Happier guests – No one wants a trip interrupted by a leaky, malfunctioning HVAC unit. That also goes for your hotel staff, which is already hustling to smoothly manage peak season.
Ready to tackle your HVAC spring cleaning? We’ll answer your most frequently asked questions to help jump-start your efforts:
Q – Does regular HVAC cleaning really save money?
A – Yes, absolutely. Hotel engineers who regularly maintain HVACs report an average 9% reduction in guest room energy use. As mentioned above, routine maintenance also means fewer guest complaints, less frequent emergency repairs, and longer equipment life.
Q – When should I clean my HVAC units?
A – It’s a common perception that HVAC cleaning must take place in the spring. The fact is mold and mildew build up during the summer. When they are left to linger in units throughout winter, the buildup can have a negative impact on indoor air quality and guest satisfaction. The benefits of deep cleaning last six to 12 months. That means you can schedule it any time of year.
Q – What type of HVAC cleaning is important?
- Thoroughly clean the entire unit (not just part of the coils).
- Disinfect the unit.
- Apply drain line treatment.
- Schedule maintenance to proactively prevent recontamination.
Unless your HVAC maintenance is proactive and preventative, it will be reactive by default. And you’ve got better things to do than put out the day’s fires during high season. With that thought in mind…
Happy Spring Cleaning!