Did you know that New York City alone has 23,496 new hotel rooms planned or under construction? That represents more than 21% of the city’s current supply, according to STR. NYC leads the way in our industry’s nationwide
What do Sochi–site of the 2014 Winter Olympics–and the U.S. hospitality industry have in common? A ground-up hotel construction boom!
The world watched Sochi’s mad scramble to add tens of thousands of new hotel rooms to accommodate the winter games.
Now, Smith Travel Research is predicting:
- 626 new hotels will open in the United States this year
- 1,315 more US hotels will open in 2015
- The upper-midscale segment is most active, with 1,027 hotels in the total active pipeline as of December 2013
- The upscale segment is next active, with 716 hotels in the pipeline
Behold, a viral Internet Sochi hotel sensation–not to mention an instructive example for our own U.S. hotel construction boom. Conduct a thorough preopening inspection. hotel ServicePro makes it easy…and helps keep the
media buzz positive!
How can you ensure that your grand opening is a sensation (in a good way)?
Follow these three pointers to get on track during the preopening process:
1. Get a plan in place as soon as you hire your management team–about 90 days before opening.
At this point, you may still be in an onsite construction trailer. But now is the time to bring in hotel ServicePro hotel maintenance and service software. That way, your chief engineer, executive housekeeper, and operations manager can keep ahead of the game as equipment starts to roll in.
2. Get a jump on a well-run property the minute new equipment hits your doorstep.
Here come the PTAC and rooftop units, washers and dryers, and kitchen equipment! As they arrive, log all the vitals–serial number, model number, warranty information, manufacturers’ maintenance instructions–into hotel ServicePro. Set up a regular, recurring maintenance schedule before your property opens. You’ll get the maximum life out of your assets because you started at ground zero.
3. Conduct a meticulous preopening inspection.
Create a detailed checklist in hotel ServicePro and send your team to every room, as well as all public and back-of-house areas. Don’t forget the pool, lighting, landscaping, and other exterior features. When the brand inspector arrives, you’ll pass with flying colors.
Those notoriously demanding preopening brand inspections? No sweat! You’ve already dotted your “i”s and crossed every “t” using a comprehensive property checklist on hotel ServicePro.
Counterintuitive though it may seem with the winter we’ve been having, I’m headed north! Hope to see you at the 2014 IHG Owners Conference February 25-26 in Montreal. It’s a beautiful city any time of the year. It’s also a great place to kick off a year of innovation and new features for hotel ServicePro. If construction is on your agenda, let’s talk…or leave a comment below.
Meanwhile, stay warm—it’s exactly 1 month ’til the official start of spring.