Inspections: Summer’s Gonna $izzle! Are You Ready?

I recently caught up with Jeff Fouste, Vesta Hospitality Regional Manager, at their Annual General Manager and Director of Sales Conference held at the picturesque Embassy Suites Napa Valley. “Vesta has been using hotel ServicePro for the past year to complete guest orders and requests,” Jeff told me. “Now we’re ready to exploit the rest of the system’s features. That includes a focus on capital assets management with the inspection component.”

This summer, it’s time to seize the opportunity! The economic news for the hospitality industry is the brightest we’ve had in years. Is your property ready to reap the profits?

Smith Travel Research (STR) predicts strong hotel performance for June, July, and August. That includes both family and business travelers. HotelNewsNow.com reports that advanced summer bookings are already up dramatically year over year. Hotels will be able to raise rates without risking declines in occupancy.

But keep in mind…

If you’re going to raise your rates, you better have the product!

Most summer travelers are leisure travelers. They’ve saved for vacation all year and they’ll be disappointed if the room air conditioner or television isn’t working properly. That’s where hotel ServicePro’s Inspection component can help.

When focus shifts from the business to the summer crowd, hotel inspections often emphasize different areas of your property. Did you know that hotel ServicePro can customize the inspection component based on your own brand’s standards and requirements?

Did you know that regional managers can use hotel ServicePro’s Inspection component to get properties in top shape for this summer’s revenue-making opportunities?

hotel ServicePro’s inspection component allows a regional manager to:

  • Conduct quarterly inspections using hotel ServicePro’s checklist on a mobile device.
  • Record results for items such as market demand and occupancy, hotel penetration, guest service scores, and revenue maximization strategies.
  • Create a follow-up correction order on the spot and send it immediately to the hotel general manager.
  • Monitor corrections via the component’s fail/pass report.

In honor of Memorial Day weekend, here are my top tips for polishing your properties:

Make sure housekeeping inspects every room every day.
      This includes rooms that were vacant the previous night.

Remember to inspect external areas. Life safety issues are as important as curb
      appeal. For example, make sure that new branches on trees and shrubs do not obstruct
      parking lot lighting.

And here’s my number one tip for the summer travel season:
      Help your team switch gears and get ready for the volume!

      Vacationing families use everything in the room, eat a full breakfast, visit the pool and
      fitness areas, and hang out in your lobby. Kick off summer with an ice cream sundae
      party for your staff and talk to them about how to be ready for the summer influx.

General managers should walk their property each a.m. and p.m. Use the Schedule Now feature of
hotel ServicePro’s inspection component to create daily prompts to make sure you inspect each guest room
at least once per quarter.

What steps are you taking to get your property ready for this season’s sunny outlook?  Leave a comment or look for me on the road—I’ll definitely be part of the summer travel crowd! Also, for my next blog, I’d love to hear your stories on how hotel ServicePro’s Hotel Facility Management component helps you monitor operations.

Let’s crank up the heat,

Bill

 

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