Mobile Devices Take Care of Business!

Here’s something to be thankful for this season: a jam-packed booth at the IHG Americas Investors and Leadership Conference in Las Vegas last month!  It’s always fun to greet old friends and make new ones. I look forward to helping all our clients put technology to work to make their properties more profitable.

From my office in Atlanta to the IHG show floor in Las Vegas, it’s the posture of modern business: face down; smart phones engaged! It’s so ubiquitous that it has a name– “iPosture.” A recent UK survey* found that 84% of young adults report that constant use of mobile devices has given them a literal pain in the neck–and the back!

What’s the up side of the mobile technology boom? You can run a profitable property and present a polished image to guests from the palm of
your hand.

Just between you and me…

…here’s a scenario GM’s seek to avoid: You or one of your staff is riding the elevator with guests checking into a room on the third floor. A call comes in over the walkie talkie that there’s a leaky toilet…on the fourth floor! Oops.

Whatever the problem—a wheezy AC unit, a fuzzy TV–there’s no need for guests to
hear this.

Your staff can send discreet texts or emails via hotel ServicePro, view them privately, and maintain guests’ perception of gracious grounds and
superior service.

Here’s a holiday tip for regional managers: Stuck in a Thanksgiving travel snarl? Pull out your mobile device and access hotel ServicePro from your plane, train, or automobile. Suddenly, that long wait equals increased productivity as you run the numbers on everything from brand compliance to capital assets.

Here are 3 ways hotel ServicePro helps you harness the mobile revolution:

1)  It lets you communicate via the Internet with any html-enabled handheld
That includes iPhone, iTouch, iPad, Android, and Galaxy.

2)  It’s 100% web based. No need to invest in servers, backup devices, third-party
      applications, or outside technical resources.

3)  It’s compatible with your property’s current system. Not quite ready for a
      complete mobile upgrade? hotel ServicePro’s got you covered. It works with flip
      phones, telephones, and two-way radios–all with no additional hardware required.
      Phase in new technology, and the system adapts as you do.

“Game changer”–it’s a popular phrase these days. Here’s what hotel ServicePro customers tell us it means to them: a better guest experience; a more profitable property.

When it’s time to jump on the mobile bandwagon, here are my top
tips for success:

  Make sure the technology never interrupts guest engagement. Train staff
      to step around the corner when reading incoming notifications. Otherwise, guests may
      perceive staff as taking care of personal matters rather than hospitality business.

  Use mobile devices to handle guest concerns on the spot. Let’s say a guest
      stops you in the hallway to report a problem. Take out your tablet and reply, “Let me
      enter this into my system.” Nothing says customer service like immediate action.

  Get protective gear for each smart device. It will be $50 well spent. Just think
      of all those pools, bathtubs, hard surfaces, and opportunities for drops.

If you think hotel ServicePro is easy to use, wait until next month when you see how fast and convenient it is to get the system up and running–with plenty of attentive, expert support from our team. Meanwhile, tap me on the shoulder if you’re at BITAC at The Breakers in West Palm Beach, Florida. As always, I’m happy to hear your on-the-ground experiences with hotel ServicePro, or feel free to leave a comment below.

Happy Thanksgiving!



*Medical Daily: “iPosture: 84% Of Young Adults Getting Back Pain From Using iPhones, iPads, And
Other Mobile Devices

**rheguardian: “Forty mobile phone facts: cellphones for dogs, ‘butt-dialling’ and Ernie Wise
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